Cancellation and Refund Policy
This Cancellation and Refund Policy shall apply to any cancellation of subscription of the VisualScopy Products and applicable refunds. VisualScopy shall not entertain any refund requests if the cancellation of the subscription is in violation of this policy or its Terms of Service or if VisualScopy terminates the User account for Violation of its Terms and Conditions.
This Cancellation and Refund Policy is part of and incorporated within and is to be read along with the Terms and Conditions https://visualscopy.com/terms.
The terms capitalized in this policy and not defined herein shall have the meaning assigned to them in the Terms and Conditions.
VisualScopy permits cancellation of subscription if a User is not satisfied with the product or service. Cancellation of a first-time subscription is eligible for a refund only within 10 days from the date of purchase of a subscription ("Purchase Date").
A user can only avail refund once. Renewal of subscription after the expiration of its term shall not entitle a User to avail refund.
The date on the invoice for subscription shall be considered as final and conclusive for determining the Purchased Date.
VisualScopy may permit Users to upgrade their subscription by purchasing a higher-priced subscription. Where a User upgrades its subscription, the refund shall be governed by the Purchase Date and not from the date of the upgrade of subscription ("Upgrade Date"). To clarify, a User who avails of an upgrade is eligible for a refund upon cancellation of the subscription within 10 days from the Purchase Date only.
Under no circumstance shall a User be entitled to a refund upon cancellation of subscription after 10 days from the Purchase Date
All requests for cancellation of subscription and refund should be raised only via the customer support email [email protected]. Cancellation and refund requests raised through any other mode of communication will not be considered for a refund.
VisualScopy has arrangements with banks, affiliates, payment gateways, payment aggregators, and other financial service providers for processing refunds ("Service Providers"). VisualScopy endeavors to ensure that eligible refunds are processed within 10 working days of your request for cancellation of the subscription. However, this timeline is indicative and processing of refunds is subject to the time taken by the Service Providers
Returns only accepted of products and services purchased from www.visualscopy.com. We do not accept returns from 3rd party distributors.
Conditions for Returns
The products or services were purchased in the last 10 days.
The product is in original packing with a purchase receipt.
VisualScopy reserves the right to refuse returns on any merchandise that does not meet the above return conditions in our sole discretion.
The User acknowledges and agrees that remittance of refund to the User is subject to the charges that may be levied by the Service Providers for such remittance. Such charges shall be deducted from the refund claimed by the User
You are responsible for the and risk of returning the products to us. We cannot be held responsible for products damaged or lost in return shipment. You should send the products to the following address:
Software India Technologies ,
543, Bankhana, Bareilly, Uttar Pradesh,
Contact No. 9219408600